Revocation policy – EG Hosting

Model withdrawal form (PDF) Withdraw online

Revocation policy

1. Right of withdrawal

Consumers are in principle entitled to a legal right of withdrawal when concluding a distance contract.

You have the right to terminate the contract concluded with us within 14 days to be revoked without giving reasons.

The cancellation period is 14 days and, in the case of contracts for services and contracts for digital content, generally begins on the day of conclusion of the contract.

In order to exercise your right of withdrawal, you must clearly inform us of your decision to revoke the contract.

The revocation shall be addressed to:

Fa. Zankoo.de

Owner: Daniel Schwieger

Stobraer-Str 47

99510 Apolda

Germany

E-mail: hello@eghosting.de

Telephone: +49 (0) 3644 6053168

The declaration can be made, for example, by e-mail or letter.

A justification of the revocation is not necessary.

To preserve the withdrawal period, it is sufficient if you send your declaration of withdrawal before the expiry of the withdrawal period.

2. Electronic revocation

You can also exercise your right of withdrawal via the electronic cancellation function provided on eghosting.de.

The function is on our website under the name

‘Treaty revoked’

reachable.

After entering the data required for the assignment of the contract, you can use the revocation button

‘Acknowledge withdrawal’

to us.

After successful transmission, you will immediately receive an electronic confirmation of receipt, which in particular contains the transmitted information as well as the date and time of receipt of your revocation.

The electronic revocation option is only an additional option. You can still declare your revocation, for example, by e-mail or letter.

3. Consequences of withdrawal

If you effectively revoke a contract, we will in principle refund the payments received from you in connection with the revoked contract.

The refund will be made immediately and at the latest within 14 days from the day on which your cancellation declaration has been received by us.

For the repayment, we basically use the same means of payment that you used in the original payment.

Another type of repayment can be agreed, provided that you do not incur any additional costs.

4. Special features for web hosting and server services

Our services include in particular:

Web hosting services
WordPress hosting
Email hosting
Cloud server
Virtual Server / vServer / VPS
Dedicated Server
Managed server
Other hosting and server services

Our hosting and server services are usually immediately after successful order or Payment set up or activated.

If you expressly request that we start the provision of the service before the 14-day withdrawal period expires, we will start immediately with the setup and provision of the ordered service.

If you subsequently cancel the contract within the still existing cancellation period, an appropriate value compensation may be owed for the service already provided up to the time of cancellation.

The value compensation is basically based on the extent of the services actually provided until the cancellation in relation to the contractually agreed total service.

A mere activation of an ongoing hosting or server contract does not automatically lead to the expiry of the right of withdrawal.

The right of withdrawal for a paid service expires before the expiry of the regular withdrawal period only if

You have expressly requested or agreed that we begin the service before the expiry of the withdrawal period,
you have confirmed that you are aware that your right of withdrawal expires upon full provision of the service,

and

we have fully provided the agreed service.

In the case of ongoing hosting, server or comparable permanent obligations, the mere provision or activation is therefore not equivalent to a complete provision of the entire contractual service.

5. Special features for domain registrations

The registration or transfer of a domain is a service, the implementation of which is regularly initiated immediately after the order.

This applies in particular to:

Re-registrations of domains
Domain transfers
Domain takeovers
Changes to the domain owner
other directly mandated registration services

If you expressly request that the registration or transfer of a domain is already carried out before the expiry of the cancellation period, we will begin processing immediately and, if necessary, transmit the registration order to the responsible registration authority or our domain provider.

If the domain registration or domain transfer commissioned by you has been fully executed, the right of withdrawal with regard to this fully provided service may lapse prematurely, provided that you have previously expressly agreed to the early start of service and have confirmed that you are aware of the lapse of the right of withdrawal in the event of complete performance of the contract.

If an order consists of several separable services, for example:

domain registration and
web hosting,

the legal treatment of the individual services must be considered separately, as far as this is possible on the basis of the respective contract.

The expiration of the right of revocation with regard to an already fully executed domain registration therefore does not automatically mean that a still running hosting contract can no longer be revoked.

6. Digital products, software and downloads

For digital content that is not delivered on a physical medium, special provisions apply.

These include in particular:

Software
PHP scripts
Web scripts
Plugins
Themes
Templates
Digital files
Software licenses
Licence key
Downloads
other digital content provided directly by electronic means

For these products, the right of withdrawal can already be extinguish before the expiry of the 14-day cancellation period on the beginning of the performance of the contract.

This requires that:

You have expressly agreed that we will begin fulfilling the contract before the cancellation period expires,
You have expressly confirmed that you are aware that by this consent you lose your right of cancellation at the beginning of the performance of the contract,
With the fulfillment of the contract or have started providing digital content,

and

You have been provided with the required contractual confirmation including your consent and confirmation of knowledge on a durable data medium, for example by e-mail.

Only if these conditions are met can the right of withdrawal with regard to the relevant digital content lapse prematurely.

7. No automatic waiver of the right of withdrawal

The immediate activation of a customer account, hosting package, server or other service does not in itself lead to the statutory right of withdrawal being waived.

Similarly, a general provision in our General Terms and Conditions is not sufficient as a substitute for an express declaration of the consumer required by law.

If express consent or confirmation is required, this will be obtained separately in the ordering process.

8. Replacement in case of early start of a service

If you have expressly requested that we start with a paid service during the cancellation period and you subsequently effectively revoke the contract, you may be obliged to pay a reasonable amount for the services already provided until the cancellation.

For example, already provided services in connection with

installation,
provision;
configuration,
use of a hosting package,
use of a server,
Administrative services

belongs.

The calculation is made taking into account the agreed total service and the extent of the service actually provided until receipt of the revocation.

For digital content not provided on a physical data carrier, there is in principle no obligation to substitute value in the event of an effective revocation.

9. Termination of use after revocation

After an effective revocation, the services affected by the revocation can be deactivated or terminated.

This can mean in particular that

hosting access deactivated,
server shut down or deleted,
Customer access rights withdrawn,
provided digital content no longer provided

will become.

Customers are responsible for securing their own data before a permitted termination of the service, as far as they still have a corresponding possibility for this and do not oppose any legal regulations.

Legal rights of the consumer remain unaffected.

10. Model withdrawal form

If you want to revoke your contract, you can use the following form. The use of this form is not mandatory.

Withdrawal

Fa. Zankoo.de

Owner: Daniel Schwieger

Stobraer-Str 47

99510 Apolda

Germany

E-mail: hello@eghosting.de

I hereby revoke the contract concluded by me for the following service or the following digital content:

Product/Service:

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Order number / invoice number:

Domain / Server / Contract Identifier, if available:

Ordered on:

Name of the consumer:

Address of the consumer:

Email address of the customer account:

Date:

Signature:

only required if the revocation is sent in paper form

11. Information on legal warranty rights

The right of withdrawal must be distinguished from legal warranty, defects and other consumer rights.

The expiration or expiration of the right of withdrawal does not eliminate any legal claims that the consumer is entitled to for example because of a defective or non-contractually provided service.

Status: August 2026